Troubleshooting Hub
Encountering a problem while using Adzviser? Check out our troubleshooting guides below to find solutions to common issues.
Use Chrome Browser
There have been a number of cases where users have reported issues with Adzviser when using browsers other than Chrome. To ensure the best experience, we recommend using Chrome for all Adzviser-related tasks.
Error talking to copter.adzviser.com
What you might see
How to solve it
Start a new conversation and re-enter your prompt.
Empty Google Ads Accounts List
If you encounter an empty Google Ads accounts list when trying to connect your Google Ads account, it is likely that you have not yet named your Google Ads account yet.
What you might see
How to solve it
- Go to ads.google.com (opens in a new tab) and sign in.
- Follow the instructions here (opens in a new tab) to name your Google Ads account.
Sorry, Your Microsoft Ads Connection Failed
Oops! Your Microsoft Ads connection didn't go through. This issue could be due to one of these reasons:
Admin Approval Required
Your organization’s admin may not have approved the app installation.
Solution: Ask your IT administrator or the person managing your Microsoft environment to complete the following steps:
- Step 1: Log into Microsoft Entra as an administrator and follow the instructions to enable permissions for the “Adzviser” app (opens in a new tab).
- Step 2: Visit https://copter.adzviser.com/authorize_bing_ads (opens in a new tab), log in to the Microsoft Advertising data source connector, and complete the consent process.
Personal vs. Work Account Conflict
If your Microsoft Advertising account is connected to a personal Microsoft account, you may encounter errors when trying to connect using a work account.
Solution: Ensure that you are logged in to the correct Microsoft account for your organization. Try switching to your work account and attempting the connection again.
Looker Studio OAuth Error: Redirected Too Many Times
This issue occurrs likely due to the user "logged into multiple Google accounts (opens in a new tab)". To fix it, please do the following:
- Open Google Chrome
- Go to Your Profile - Click on your profile picture (or the account icon) in the top-right corner of the browser.
- Select "Manage People"
- Remove Extra Accounts (In the new window displaying all logged-in accounts, find the account(s) you wish to remove. Hover over the account icon, click on the three vertical dots, and choose “Remove This Person.” Confirm the removal if prompted.)
- Restart Chrome
- Reinstall the Adzviser Looker Studio Connector
Google Sheets Add-on: Stuck on Loading
If your Adzviser Google Sheets add-on is stuck in an infinite loading state, the most common reason is a mismatch between the Google account used in Chrome and the one signed into Google Sheets.
How to Fix It: Ensure you're using the same Google account across both:
- In Chrome, click on your profile icon in the top-right corner and confirm which account you're using.
- In Google Sheets, check the account in the top-right corner and make sure it matches the one in Chrome.
If the issue persists after verifying your accounts, try logging out and back in or clearing your browser cache.