Troubleshooting Hub
Encountering a problem while using Adzviser? Check out our troubleshooting guides below to find solutions to common issues.
Use Chrome Browser
There have been a number of cases where users have reported issues with Adzviser when using browsers other than Chrome. To ensure the best experience, we recommend using Chrome for all Adzviser-related tasks.
Error talking to copter.adzviser.com
What you might see
How to solve it
Start a new conversation and re-enter your prompt.
Empty Google Ads Accounts List
If you encounter an empty Google Ads accounts list when trying to connect your Google Ads account, it is likely that you have not yet named your Google Ads account yet.
What you might see
How to solve it
- Go to ads.google.com (opens in a new tab) and sign in.
- Follow the instructions here (opens in a new tab) to name your Google Ads account.
Sorry, unable to open the file at this time
If you are using our Google Sheets add-on (opens in a new tab) or Looker Studio connectors (opens in a new tab), you might run into this error after you click on "Complete Authentication with Google Sheets" or "Complete Authentication with Looker Studio".
What you might see
Why do I see this error
You might see this error if you're logged into multiple Google Accounts at the same time. More can be found here (opens in a new tab).
How to solve it
Open an incognito window in Chrome and try again. If you're still facing issues, try logging out of all Google accounts and logging back in with the account you want to use with Adzviser. For more, please watch our tutorial video (opens in a new tab).