Google Ads troubleshooting

Empty Google Ads Accounts List

An empty list can result from the Google identity you authorized, account access, or an unnamed account. Check these in order:

What you might see

How to solve it

1. Check your Google identity. Open Google Ads with the same email you used to authorize Adzviser. Confirm that you can open the intended customer account.
2. Check access and manager links. Ask the account administrator to confirm your invitation is accepted and your role permits viewing reports. If you use a manager account, check that the intended client is linked and accessible through that manager.
3. Check the account name. Adzviser's account selector currently skips accounts returned without a name. If yours is unnamed, follow Google's account-naming instructions, then reconnect Google Ads in Adzviser.
4. Retry authorization with the correct identity. Return to Set Up, connect Google Ads again, and grant the requested access.

If the list is still empty, contact us with the customer ID, manager ID if applicable, and any error message. Naming an account will not resolve a permissions or authorization failure.