Google Sheets
Troubleshooting

Google Sheets troubleshooting

Google Sheets Add-on: Stuck on Loading

If the sidebar keeps loading, first check the Google web session and add-on authorization. The account signed into Chrome for browser sync is separate from the account signed into Google Sheets.

▼ Example

How to troubleshoot

  1. Confirm the Sheets account. Check the account avatar inside Google Sheets. Use the Google account that installed or was given access to Adzviser.
  2. Test with one Google account. Open a private/incognito window, sign in only to that account, and reopen the spreadsheet and add-on. Google documents that multiple simultaneous Google sign-ins are not supported by Apps Script and add-ons. If this works, use a separate browser profile for that account's Sheets work.
  3. Check authorization. Allow the sign-in window if your browser blocked it, and complete Adzviser authorization. Close and reopen the sidebar after authorizing.
  4. Isolate browser restrictions. If it still fails, try another supported browser or a fresh profile. If that works, review extensions or site restrictions in the affected profile before clearing its data.
▼ Example

A matching Chrome avatar alone does not confirm that the add-on is using the intended Google web session. If the one-account test still fails, contact support with your browser, the step where loading stops, and any error message.

Saved queries and settingsOverview